Billing & Refund Policy

1. General Principle

Payments cover allocated time, creative expertise, project execution and workflow capacity. Custom design and prepress work cannot normally be returned after it has been performed.

2. Before Work Starts

If a project is cancelled before work begins, a partial refund may be considered. Administrative, processing, planning or onboarding time may be deducted. Any approval is at the discretion of Magik Designs.

3. After Work Starts

No refund is issued after design, prepress, concept creation, file preparation or another agreed production activity has begun.

• Completed deliverables
• Partially completed milestones
• Approved or revised work
• Work delayed by client feedback, missing information or communication

4. Recurring and Unlimited Plans

Payments are non-refundable once a billing cycle begins. Unused time, requests or inactive usage are not refundable. Clients may cancel future renewals, and service remains active through the paid period unless otherwise agreed.

5. Dissatisfaction and Revisions

If work remains within the original brief, design-preference disagreements are handled through the applicable revision process rather than a refund. Clear and consolidated revision feedback is required.

6. Cancellation of Active Work

All completed and in-progress work remains chargeable when a client cancels an active project. Any outstanding balance for work already performed becomes payable.

7. Payment Disputes and Exceptions

Concerns should be raised directly before initiating a payment dispute. Exceptional refund reviews may apply to duplicate payments, billing errors or a failure by Magik Designs to initiate any work. Exceptions are reviewed individually and are not guaranteed.