Print Estimating
Preparing accurate quotations, reviewing job specifications, and following up on estimates.
- Quotes prepared from your pricing rules
- Job specifications reviewed for missing details
- Follow-up on open estimates
Extended operations
Your extended front office, working remotely.
Dedicated remote front-office support for printing businesses, helping manage daily customer interactions, estimating, and order coordination without the overhead of additional in-house staff.
Our experienced team integrates into your existing workflow to keep communication organized, quotes moving, and orders on track.
Remote front deskOnline
EstimatingCustomer serviceOrder managementFront desk
Estimate · 24×36 bannersSpecs confirmed, pricing preparedQuote sent
Customer emailOrder status question answeredReplied
Order · menu reprintArtwork missing, file requestedAwaiting files
Incoming callCallback scheduled for 2:30 PMScheduled
Illustrative example using sample data.
Our services include
Remote Print Shop Operations.
Four areas of front-office work, available on their own or together.
Customer Service (CSR)
Managing customer emails, answering calls, responding to inquiries, and providing order updates.
- Shared inbox and call coverage
- Inquiries answered in your brand voice
- Order status updates to customers
Order Management
Collecting artwork, requesting missing files, preparing job tickets, and coordinating with production teams.
- Artwork and files collected
- Missing information requested
- Job tickets prepared for production
Virtual Front Desk
Handling incoming inquiries, scheduling callbacks, managing shared inboxes, and supporting daily administrative tasks.
- Incoming inquiries triaged
- Callbacks scheduled
- Daily administrative support
One reliable remote team, seamlessly integrated into your print shop's operations, allowing your in-house staff to focus on production, customers, and business growth.
How it works
Integrated into your workflow in three steps.
We set clear rules first, so day-to-day operation runs smoothly.
Access & guidelines
You share the tools, pricing rules, templates and brand voice your team already uses.
Handoff rules
We agree what we handle, what we pass to you, and how urgent items are escalated.
Daily operation
Our team works inside your workflow while your staff stays focused on production and customers.
Control & boundaries
You decide what we handle and what we say.
Customer-facing communication happens only under the guidelines, access and brand voice your team authorizes.
- Written handoff rules and escalation path
- Work done inside your own tools and templates
- Questions flagged to your team instead of guessed
Add it to artwork support
Pair Extended Operations with production design and prepress so the files and the front-office work around them stay connected.
See All ServicesClear answers
Questions about remote operations support.
Short answers about access, communication and getting started.
Do you speak to our customers directly?+
Only under the guidelines, access and brand voice your team authorizes. You decide which channels we cover and what we say on your behalf.
Do we need to change our software?+
No. We work in the tools you already use, within the access you grant. If you need to limit access, we work with that.
Can we start with only one function?+
Yes. Some teams start with estimating or the shared inbox only, then add order management or front-desk coverage later.
What if a request needs a decision from us?+
Items outside the agreed rules are flagged to your team instead of guessed at, using the escalation path set up at the start.
Can this be combined with artwork support?+
Yes. Many teams use Extended Operations together with production design and prepress so artwork and front-office work stay connected.
Ready to lighten the front office?
Tell us where the day-to-day work piles up.
Share what your team handles today and where it slows down. We will suggest where remote support fits.