At Magik Designs, we are committed to delivering high-quality design and pre-press services within reliable and predictable timelines. This policy outlines how turnaround times are defined, managed, and communicated.
1. General Turnaround Principles
All turnaround times are:
- Based on business days only (excluding weekends and public holidays unless otherwise agreed)
- Calculated from the time when:
- A request is clearly submitted, and
- All required files, instructions, and assets are provided
Incomplete or unclear requests may result in delays.
2. Standard Turnaround Timeframes
Turnaround times vary depending on the complexity of the task:
Simple Tasks (20–40 minutes scope)
Examples:
- Business card edits
- Minor text or layout changes
- File resizing or format adjustments
Estimated Turnaround:
12–24 hours
Moderate Tasks (40–90 minutes scope)
Examples:
- Flyer adjustments
- Pre-press file setup and corrections
- Multi-element edits
Estimated Turnaround:
24–48 hours
Complex Tasks (90+ minutes scope)
Examples:
- Multi-page layouts
- Large format designs
- Detailed pre-press preparation
Estimated Turnaround:
48–72+ hours
(or as scoped per project)
3. Queue-Based Workflow
All tasks are handled through a structured queue system:
- Active tasks are worked on based on plan limits
- Additional requests are placed in queue and processed sequentially
- Higher-tier or dedicated plans may receive priority handling
4. Revisions Turnaround
Revision timelines depend on:
- The extent of requested changes
- Clarity of feedback
Typical Revision Turnaround:
- Minor revisions: 12–24 hours
- Moderate revisions: 24–48 hours
Repeated or unclear revision requests may extend timelines.
5. Rush Jobs
Rush services are not included by default in standard plans.
A request may be classified as a rush job if:
- Delivery is required faster than standard turnaround times
- The task requires immediate prioritization over existing work
Rush jobs:
- Are subject to availability
- May incur additional charges
- May be limited per subscription plan
6. Dependencies & Delays
Turnaround times may be affected by:
- Missing or incomplete files
- Delayed client responses or approvals
- Changes in project scope
- High workload or queue volume
Magik Designs is not responsible for delays caused by external dependencies.
7. Client Responsibility
To ensure timely delivery, clients are expected to:
- Provide clear and complete instructions
- Submit all required files upfront
- Respond to queries and approvals promptly
Delays in communication may impact delivery timelines.
8. No Guaranteed Deadlines (Unless Agreed)
Standard turnaround times are estimates, not guarantees.
For time-sensitive or fixed-deadline projects:
- A confirmed deadline must be agreed upon in advance
- Rush or priority handling may apply
9. Service Hours
Work is performed during defined operational hours.
- Tasks submitted outside working hours will be processed on the next business day
- Weekend or extended-hour support may be available under specific plans or additional charges
10. Policy Acceptance
By working with Magik Designs, clients acknowledge and agree to this Turnaround Time Policy.